Refund policy

We do not accept returns or provide refunds for change of mind purchases.

However, your consumer rights under the Australian Consumer Law (ACL) are not affected by this statement. In cases where goods are faulty, not as described, or do not do what they are supposed to, you may be entitled to a repair, replacement, or refund in line with your statutory rights.

If you believe your product is defective or does not meet what was promised, please contact us within 7 days of delivery with photos and a description. We will assess the issue and, if valid, we will provide a remedy (repair, replace, or refund) at no extra cost to you.

You can always contact us for any return question at marketing@bycherrylin.com.